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FAQ

Can I order SDSL (business) in my residential home?
YES you can. If you nave a network running more than one computer of have a web server we highly recommend that you look into SDSL.

How does DSL connect to my own computer?
DSL requires that your computer have a network card already installed. You will need a 10baseT Ethernet card installed in your computer. Price range is currently from $20-$60. The DSL line will run from the equipment we install to the Ethernet card in your computer. Residents who have Windows 98 and a USB port can use the USB port for the DSL connection.

What does a customer need before a provider delivers the product?
A Single computer; a functioning PC or Laptop; a 10BaseT or 10/100BaseT Network Interface; more than one computer: a straight through Ethernet cable to connect the PC(s) to the Router; a 10BaseT or 10/100BaseT Ethernet Hub

What is DSL and what are its benefits?
DSL (Digital Subscriber Line) is an always-on Internet connection. It uses the same copper wires as normal phone lines to deliver high speed Internet access. Once you have a DSL line, you can use the entire resources of the Internet. You can use DSL 24 hours a day, with no connection delay, and without a busy signal or any connection/disconnection process. The key advantage of DSL over a normal dial up modem is speed. A complex web page that could take up to a minute to finish loading can appear in just seconds over DSL. DSL is billed per month for a fixed price and with unlimited usage. In other words whether you use DSL for email once a day, or you are a net addict and use it constantly, your bill is always the same. Connection speed, reliability, and the always-on nature of DSL, are the main reasons it is so popular. For small businesses, DSL is also a great way to save money compared to pay per minute ISDN data, or expensive T1 lines.

How fast is DSL?
DSL can obtain speeds as high as 1.5MB and above, but the speed your location can receive depends on the quality of the line and the distance to your local phone company's central office (CO) or Telco.

Why is distance important with DSL?
Your phone lines normally terminate at a Telco or central office, usually nearby. This distance, the length of your line between your location and the central office, is a very important factor in whether or not you can get DSL, and what speed you can get. DSL is distance sensitive the farther you are from the central office the more the DSL signal degenerates. Please see the table below:

What services are not offered with DSL?
Setup a customer's Network
Support customer's Network
Setup Setup of Firewall or VPN

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